You Are Just a Few Hours Away from Dramatically Improving Your Membership Sales and Owning The Ultimate System, to Train Your Staff for a Decade to Come!
  • Home
  • Consulting
  • Articles
  • Forum
  • Products
  • Membership
  • Audio
  • Mailing Lists
  • Contact

The Complete A-Z Manual on How to Sell More Banquets & Weddings at your Club

Are you getting a big enough share of the wedding cake at your club? Weddings offer some of the most lucrative business for clubs today yet many are missing the boat by not have a systematic marketing effort to capture their share. 
golf marketing bible Buy it for yourself,
buy it for your staff,
buy it for your board.

order now view catalog
your shopping cart

There are currently 0 items in your basket

total: $0.00

secure shopping

Shop freely in the knowledge that your details will remain secure.

  • thawte 100% secure
  • modes of payment

Say Good Bye to Nazi Rangers! And Dramatically Improve Your Customer Service With, The Comprehensive, Player Services/Ranger Training Manual

What’s a ranger training manual doing in a marketing catalog? Simple, every single touch point at your club is part of your overall customer delivery package and therefore, critical to your marketing’s success. This manual is an A-Z look at how to train and hold player service employees accountable for a superior customers service experience. The manual includes detailed position agreements, scripting for 19 major problems encountered by rangers as well as tips on body language and tonality.

Last, but not least, is a testing section so you can insure compliance before you let them loose on your valuable customers! Many Managers have described this manual as a "GOD SEND!" Comes on disk as a Word file for easy customization to your operation.

Non Members $295
Members $195

A Player Services/Ranger Training DVD is also available. This DVD is a comprehensive look at how to train and hold player service employees accountable for a superior customer service experience. It includes lots of situations commonly encountered by rangers including how to deal with slow play, broken carts, bad behavior, and a host of other situations. Approximatley 20 minutes of highly professional training NO CLUB should be without.

Non Members: Manual + DVD $895
Members: Manual + DVD $595

Table of Contents

 

4. Strategic Objective
5. Our Company Story
6. Organizational Chart
7. Our USP
8. Defining Our Product
10. Employee Handbook
11. Dress Code for Player Assistance Team Members
12. Employee Benefits
13. Ranger/Marshall Position Contract
17. Player Assistance Team
18. The Five Essential Functions of the Marshall/Ranger
19. Customer Service
19. Greet all Customers and Thank Them for Playing
 19. Approaching a Player or Group
20. Leaving a Player or Group
20. Concerns/Issues Reported by Player 
20. Five Step Method for dealing with customer complaints/issues
21. Dealing with Service Issues
21. Dealing with Issues with another Player or Group of Players
22. Dealing with Maintenance Issues
23. Verify Greens Fees
24. End of Play
24. Providing First Aid
25. Asking a Player to Leave the Course
25. Actions that might justify expulsion
25. How to remove a player from the course
27. Sales
28. Maintaining Flow of Play
28. Resolving slow play is a Three Step Process
29. Investigating complaints of delay in flow of play on the golf course
29. Determining causes of complaint/delay in flow of play on the golf course
29. Resolving causes of delay of play on the golf course
30. Communicating with a Slow Playing Group
31. Assisting a Slow Player
33. Enhancing Course Safety by Enforcing Rules and Regulations 
3 3. The Three-Step Process for Enhancing Course Safety
33. Maintaining Course Safety
33. Educating customers about and enforcing the rules of golf
34. Encouraging Proper Use of Golf Carts
34. Enforcing Cart safety
35. Resolving problems that occur between individuals or groups of individuals
35. Hitting into Group in Front
36. Rowdy behavior and/or problems caused by intoxication or other substance abuse
37. Patrol the golf course to remove non-players, animals, and children away from the area of play
37. Trespassing Children and/or Teenagers
37. Trespassing Adults
37. Dogs loose on the course
38. Marshall/Ranger Course Maintenance
40. Daily Procedures Morning Player Assistance
42.  Daily Procedures Afternoon Player Assistance
44. Knowledge Quiz - Marshall/Ranger Customer Service
45. Knowledge Quiz - Marshall/Ranger Customer Service
46. Knowledge Quiz - Marshall/Ranger Maintaining Flow of Play
48. Knowledge Quiz - Marshall/Ranger Enhancing Course Safety by Enforcing Rules and Regulations
50. Morning Marshall/Ranger Check Sheet
52. Afternoon Marshall/Ranger Check Sheet
54. Incident Report
56. First Aid Tips
58. Lightening safety tips

Sample Pages Available as PDF
 Click here  to view the Table of Contents
Click here to view the Introduction
Click here to read about the Goal
Click here to read about Defining Your Product

 Price 
The Comprehensive, Player Services/Ranger Training Manual - NON-MEMBERS $295.00Add To Basket
Manual + DVD: Player Services/Ranger Training - NONMEMBERS $895.00Add To Basket
Manual + DVD: Player Services/Ranger Training - MEMBERS $595.00Add To Basket
Player Services/Ranger Training Manual - MEMBERS $195.00Add To Basket

If you are a GMA member, please login to view your discounted prices. Not a member? Join now and start saving today!

Login/Register

Email Address
Password
forgot password