The Starters Operations Manual, Your Complete Guide to Becoming The Perfect First Tee Host!

Coffee stains down planes! So says on of the world’s most popular customer service books. First impressions are lasting impressions and many players spend more time on the first tee touch point than on any other part of the course.That makes what goes on there, critical to your players’ experience and their willingness to return to your facility.

This manual is a complete A-Z system for training and holding starters accountable for a superior customer service experience. The manual includes detailed position agreements, scripting for getting customers off to a great start, required knowledge, reporting, check lists and more. Plus there is a testing section so you can insure compliance before you let them loose on your valuable customers! Comes on disk, as a PDF file and in Word for easy customization to your operation.

Non Members $295 
Members $195

Table of Contents

3. (Lonely Pine) Strategic Objective
4. Our Company Story
5. Organizational Chart
6. Our USP
7. Defining Our Product
8. Employee Handbook
9. Employee Policies
10. Dress Code for Player Assistance Team Members
11. Employee Benefits
12. Position Contract
15. Outside Services Team
16. The Essential Functions of the First Tee Host
17. First Tee Host Check List
18. Customer Service
18 Getting Our Customers off to a Great Start
20. Sales
21. Opening Check List for First Tee Host
22. First Tee Host Opening System
23. Morning First Tee Host Check Sheet
25. Afternoon First Tee Host Check Sheet
27. Closing Check List for First Tee Host
28. Closing System for First Tee Host
28 Providing First Aid
29. Damaged Cart System
30. First Tee Host Knowledge Quiz
33: Starter/Host Completion Certificate
34. Incident Report
36. Starters Report
37. First Aid Tips
38. Lightening safety tips

Sample Pages Available as PDF
Click here  to view the table of contents.
Click here to view the First Tee Host Opening System.
Click here to view the First Tee Host Knowledge Quiz.
Click here to view the First Tee Host Position Agreement.

	Price
The Starters Operations Manual - NON-MEMBERS	$295.00
The Starters Operations Manual - MEMBERS	$195.00

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