Outside, Guest Services & Bag Drop Training Manual, Your Ticket to a Superior Customer Experience, Starts Right Here in The Parking Lot!
Do you believe that first impressions are lasting impressions? If so, what are you doing to insure your outside guest services people are consistently delivering a superior level of service a la Disney or Ritz Carlton? The only way to make such experiences predictable is to follow a system and the GMA’s Outside Guest Services Training Manual is the only system that guarantees you instant results.
The manual includes; Position agreements, check lists for opening, closing, tournaments, carts, etc. Scripting, reporting and much more. Last but not least is a testing section so you can insure compliance with your training before you let them loose on your valuable customers!
Comes on disk, as a PDF file and in Word for easy customization to your operation.
Non Members $295
Members $195
Table of Contents
3.
Start with the Customer in Mind
3. Standards
4. Outside Services Opening System Diagram
5. Opening Check List for Outside Services
6.
Opening Check List for Starter/First Tee Host
7.
Outside Services Opening System
9. Starter/First Tee Host Opening System
10. First Tee Host Checklist
11. Outside Services Customer Satisfaction System Diagram
12 Outside Services Customer Satisfaction System
14. End of play
16. Outside Services Closing System Diagram
17. Closing Check List for Guest Service Staff
18. Closing Check List for Starter/First Tee Host
19. Outside Services Closing System
20. Closing System for First Tee Host
21. Shotgun Tournament Setup System Diagram
22. Shotgun Tournament Set-up Check Sheet
23. Shotgun Tournament Set-up System
24. Shotgun Tournament Setup System Diagram
25. Shotgun Tournament Set-up Check Sheet
26. Shotgun Tournament Set-up System
27. Providing First Aid
27. Damaged cart System
28. Cart Rotation and Maintenance System
30. Regular Golf Cart Maintenance
31. Semi Annual Maintenance
33. Basic First Aid Tips
Sample Pages Available as PDF
Click here
to view the Table of Contents.
Click here to view the Outside Guest Services Opening System.
Click here to view the Tournament Set up System Diagram.
Click here to see the First Tee Host Closing System.
| | Price | |
|---|
| Outside, Guest Services & Bag Drop Training Manual - NON-MEMBERS |
$295.00 |  |
| Outside, Guest Services & Bag Drop Training Manual - MEMBERS |
$195.00 | |
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