The Tournament Directors Systems Manual, Your Blueprint to Superior Employee Performance in Booking Golf Outings and Group Play!

Most employees want to perform to the best of their ability but most seldom do because they simply don’t have a detailed system to follow. The Outing Directors Systems Manual is a complete A-Z of what to do, when to do it and how to benchmark this position for superior results.  

The manual includes; Position agreements, goal sheets, check lists, scripting, sales, customer service, follow up and much more. Last but not least, is a testing section so you can insure compliance with your system. Comes on disk, as a PDF file and in Word for easy customization to your operation.

Non Members $395
Members $295

Content

1. Position Agreement For: Tournament Director
4. Management Team
5. The Essential Functions of the Tournament Director
5. Golf Shop Management
5. Provide Exceptional Customer Service
5. Sales
5. Golf Shop Maintenance
6. Management System
6. Managing through Systems
6. Let’s examine each of these areas one by one
7. oganizational Sales Objectives
7. Setting Annual Goals
7. Communicating Goals
8. Translating Business Expectations into Individual Expectations
8. Setting Individual Expectations
9. Appearance and Manner
9. Attitudes and outlook
9. Selling abilities
10. When setting objectives a manager has to ask:
11. The Goal Setting Process has Four Steps.
11. Goal Setting System
12. Goal Setting Form
13. Individual Goal Setting Form..
13. The Exception Principle
14. Measuring Results
15. Measuring Results Form
16. Activities and Results Forms
16. Communicating Results
16. Meetings Make the Difference
16. Feedback
16. The Activity and Results Review Form
16. How often should you have feedback sessions?
16. The Coaching Summary
16. Coaching Summary Example
17. Providing Exceptional Customer Service.
17. The Golfer Experience Maximizer
19. Your Phone Voice
19. Projecting a Positive Phone Personality
20. How to answer the phone
20. Answering a call for another Staff Member
21. Sales
21. The 12 keys attributes of the Customer Focused Tournament Director
22. Eight Qualities of A Good, Service Focused Salesperson
22. Why is Rapport Important?
22. What is Rapport?
23. Conditioned to resist salesmen.
23. Building Rapport
24. The Three Keys to Getting People to Like You.
24. Similarity
24.  Reinforcement
25. Familiarity
27. Converting the Event Planner
27. Receive Lead from the Legendary Database
27. Questions, Questions, Questions
27. When a Event Planner Calls
28. Confirm your Customer’s Information
28. Identify Verbal Cues
28. Discover Addition Information
29. Follow up Data
29. The Potential Outings Event Planner Tour
29. The Tour
30. Give the Tour of the Facility.
30. Starting in Parking Lot
31. Walk through the Golf
31. Shop
31. Move into the Grill Room
31. Walk out to the porch
31. Move down to the Putting Green & Diving Range
31. Visit them on the course once per nine
31. After their round invite them in for Food and Drinks
32. Trial Close
32. Close the Sale
32. Overcoming Common Objections
33. Asking Clarifying Questions
33. Four Important Things to Remember When Dealing With Objections
34. How to Recognize Closing Signals
34. Buying Signals
34. Nonverbal Closing Signals
34. Close the Sale
34. Reassure the Customer after the Sale
34. Follow Up
35. When You Can’t Close (At the moment)
35. Referral Program
35. Lost Business Referral
35. Follow up is Key
35. Follow up Systems
36. Send Your Customer a "Thank You" Note.
36. Membership Sales Assistance System
36. Membership Team Member is Available
36. Course Maintenance
36. Providing First Aid
36. Damaged Cart System
38. Tournament Director Knowledge Quiz
42. Tournament Director Knowledge Quiz (Answers)
48. Certificate of Completion
49. Incident Report
51. Basic First Aid Tips
53. Lightning Safety Tips
54. What to do during an Earthquake

Sample Pages Available as PDF
Click here  to read about Activities and Result Forms.
Click here to read about Basic First Aid Tips.
Click here to read about the Goal Setting Process.
Click here to view the Tournament Director Quiz.
Click here to view the Tournament Director Postion Agreement.

	Price
The Tournament Directors Systems Manual	$395.00
The Tournament Directors Systems Manual - MEMBERS	$295.00

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