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The Complete A-Z Manual on How to Sell More Banquets & Weddings at your Club

Are you getting a big enough share of the wedding cake at your club? Weddings offer some of the most lucrative business for clubs today yet many are missing the boat by not have a systematic marketing effort to capture their share. 
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How Golf Courses/Clubs Can Survive & Thrive in Tough Times

   Rick Crandall’s How Golf Courses/Clubs Can Survive & Thrive in Tough Times is the GMA’s latest product.

   Many golf clubs are struggling. New ones continue to open, but some old ones are closing. One owner said he was the only one in town holding his own. He used to have three competitors, but now he has 37 within 50 miles!

   Mike Chumbler, head of golf operations at the Boyne Highlands resort, estimates rounds are down about 25% in the last 5-10 years in his area.

   Let’s accept that total golf rounds played are flat these days overall and you have more competition to drain them away. If you’re worried about your competition, Crandall’s question to you is:

    Why isn’t your competition worried about YOU?


  Crandall is an aggressive marketer with tons of good ideas you can use. He focuses on marketing you can do right now at low cost. It’s full of ideas to give you more impact for less money. It touches on all the important aspects of marketing, but focuses on things that will create more business quickly. There are a few ideas I’ve never seen anywhere that are sure winners.

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Innovative Membership Categories for Success in Today's Competitive Club Environment


Most clubs have one of two problems when it comes to the membership categories they offer. They either offer too many options in the mistaken attempt of trying to design something that appeals to everyone, or they have too few rigid options that haven’t changed since the Mayflower landing!
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The Comprehensive Player Services/Ranger Training DVD

Say Good-Bye to Nazi Rangers! And Dramatically Improve Your Customer Service

What’s a ranger training DVD doing in a marketing catalog? Simple — every single touchpoint at your club is part of your overall customer delivery package and therefore critical to your marketing’s success. This DVD is a comprehensive look at how to train and hold player service employees accountable for a superior customer service experience.
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The World Does Not Need Another Place to Eat!

This is an audio-visual presentation that the Restaurant Doctor Bill Marvin gave to the Florida Club Managers in March 2008. It’s on a DVD so that you can see pictures of the many examples he gives (it’s like a PowerPoint presentation). Approx 80 min.

His talk centers around the theme of not having a boring restaurant at your club.

Here are some of the introductory points he makes:

- There are plenty of places to eat in the world. People aren’t looking for more, they’re looking for a favorite place
- At a private club, you can’t treat them like they have to eat with you. They need to want to eat there.
- You have the disadvantage of competing with major restaurants that have more resources than you.
- You have the advantage of knowing the more people by name – and you’d better! If you’re a private club, you also have the advantage of exclusivity. People like to do things that others can’t.

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The Complete A-Z Guide to Highly Effective Membership Marketing

Available May 15th 2008

This step-by-step manual is YOUR blueprint to membership-marketing success. The techniques in this manual have been used by hundreds of private clubs to boost membership quickly and effectively. It is guaranteed to produce results for you! The manual covers: defining goals; budgeting; profiling prospective members; the use of various media including websites, direct mail, and print ads; telemarketing; referral programs; defining your marketing position; membership categories; pricing; proven membership offers; membership tours and member retention; and more.

You’ll also get detailed examples of successful campaigns along with sample sales letters, brochures, website pages, follow-up correspondence, and staff training recommendations. The manual finishes up with a 50-point, quick-start action plan. Follow this plan and you’ll be on a clear road to more members faster than you ever thought possible. This manual is an excellent companion to the Membership Director Sales Training Manuals.

Over 400 pages, Available May 15, Non Members $495 - Members $295

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Restaurant Basics [e-book]: Why Guests Don't Come Back and What You Can Do About It

Restaurant Basics is the only book on restaurant customer service written entirely from the guest’s point of view (the only perspective that really counts!) It is a summary of about 1000 potential problems -- little lapses in service that, while minor in themselves, add up to cause your guests to become disenchanted and take their business elsewhere. In today’s competitive marketplace, unless you consistently have more business than you can handle, you can’t afford to let anyone get away!

If you have a snack shop, cafe, or restaurant at your club or resort, you need this book. It can be the difference between players finishing a round and leaving to get beers and burgers elsewhere versus staying and buying them from you. If you’re a resort, you want guests to have a great experience so they’ll choose to eat there again the following night (and come in the future).

 

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Desperately Seeking Members

An astonishing combination of hilarious storytelling with a practical membership solution.


Join veteran private-club manager Harvey S. McLintock at his new job. There he discovers that the waiting list discussed in his interview has quickly evaporated and the members are dropping like flies!

 
     Two new courses open and a group of long-term members jump ship. Join Harvey amid the chaos at private club in trouble as he tries desperately to stop the downward membership spiral! 

     Along the way, you’ll meet a host of colorful characters including the board comprised of two doctors, a lawyer, and a vet. You’ll meet all the members you love and hate! And smile as he deals with a host of modern issues like jeans, gay members, cell phones, and signs!

     Since there is no advertising budget, McLintock starts the club back on the road to success with some questionable Ninja marketing tactics. With a little success there and a little luck, the committee finally see there is a method to his madness and give him the go ahead to execute a detailed plan that succeeds in turning the club around!

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How To Make $100,000 a Year or More Teaching Golf

A must read for any golf professional that generates some or all of their income from lessons. This classic, 370 page manual has helped more professional’s double and triple their teaching income than any other source. The manual covers everything from setting up a business plan, to marketing, Promotions, PR, sales and pricing your lessons. You will discover how to package your lessons to get properly compensated for your knowledge and experience.
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The Tournament Directors Systems Manual, Your Blueprint to Superior Employee Performance in Booking Golf Outings and Group Play!

Most employees want to perform to the best of their ability but most seldom do because they simply don’t have a detailed system to follow. The Outing Directors Systems Manual is a complete A-Z of what to do, when to do it and how to benchmark this position for superior results.  

The manual includes; Position agreements, goal sheets, check lists, scripting, sales, customer service, follow up and much more. Last but not least, is a testing section so you can insure compliance with your system.

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The Starters Operations Manual, Your Complete Guide to Becoming The Perfect First Tee Host!

Coffee stains down planes! So says on of the world’s most popular customer service books. First impressions are lasting impressions and many players spend more time on the first tee touch point than on any other part of the course.That makes what goes on there, critical to your players’ experience and their willingness to return to your facility.

This manual is a complete A-Z system for training and holding starters accountable for a superior customer service experience. The manual includes detailed position agreements, scripting for getting customers off to a great start, required knowledge, reporting, check lists and more.

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Outside, Guest Services & Bag Drop Training Manual, Your Ticket to a Superior Customer Experience, Starts Right Here in The Parking Lot!

Do you believe that first impressions are lasting impressions? If so, what are you doing to insure your outside guest services people are consistently delivering a superior level of service a la Disney or Ritz Carlton? The only way to make such experiences predictable is to follow a system and the GMA’s Outside Guest Services Training Manual is the only system that guarantees you instant results.

The manual includes; Position agreements, check lists for opening, closing, tournaments, carts, etc.

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Say Good Bye to Nazi Rangers! And Dramatically Improve Your Customer Service With, The Comprehensive, Player Services/Ranger Training Manual

What’s a ranger training manual doing in a marketing catalog? Simple, every single touch point at your club is part of your overall customer delivery package and therefore, critical to your marketing’s success. This manual is an A-Z look at how to train and hold player service employees accountable for a superior customers service experience. The manual includes detailed position agreements, scripting for 19 major problems encountered by rangers as well as tips on body language and tonality.
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The Ultimate, Outing Director, Sales Training System

You Are Just a Few Hours Away from Dramatically Improving Your Share of the Golf Outing Business and Owning The Ultimate System, to Train Your Staff for a Decade to Come!  

Improving your outing business couldn’t be easier with our eight manual, Outing Director Sales Training System . Each 20-30 page module is designed for quick and easy reading. Each module is boiled down to its very essence and packed with detailed scripts, action steps, drills and information designed to produce instant results for increased outing sales.

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The Ultimate, Membership Director, Sales Training System

You Are Just a Few Hours Away from Dramatically Boosting Your Club’s Membership Sales and Owning The Ultimate System, to Train Your Staff for a Decade to Come! 


It does not matter whether you are a 501-7c, high-end, low-end, or anywhere-in-between club. These sales systems have been proven to work at every level of private clubs (and some semi-private) no matter how competitive your particular market might be.

It’s NOT the Membership Director’s fault that they’re not selling as many memberships as they should!

Even at clubs that employ people with real-world SALES experience, because they lack the structure of a sales system, their time gets quickly consumed by day-to-day tasks unassociated with their primary function. Eight hours come and go on the wind, with little selling being accomplished.

This gives a club two options for membership sales success: Either hire a superstar sales professional in-house (which will cost you five times as much as you are paying now) or you develop a sales training manual and follow-up systems that can be used again and again by existing employees to perform at exceptional levels.

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Quickly and Easily Increase The Quality and Quantity of your Wedding Leads With The Downloadable License Rights to, The Ultimate Wedding Planning Guide!

What kind of people do you think download, 32 page wedding planners from your clubs website? I’ll tell you, people who are planning large and lucrative wedding that’s who!

Many of the clubs that use this planner swear by its magnetic power for generating income and have often reported 80-100 leads in a single season. Not only will this booklet increase leads from your site, but you can also get the edge in your market by offering the guide for free in wedding publications and print ads giving readers a great reason to visit your clubs’ website first!

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Downloadable License Rights to, ’The Ultimate Golf Outing & Event Planning Guide’, The Simplest Way in The World to Develop Quality Outing Leads from Your Website!

What kind of people do you think download guides to running golf outings? I’ll tell you who, people who are planning golf outings! Simply add this 20 page booklet to your webpage and instantly watch the outing leads pour in! This is a proven winner!

Over 50% of the people who book golf outings know little or nothing about golf which is probably why this booklet has been so popular with those planning corporate or charity outings.

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Its All About Golf is Ideal For Private Club Presidents, Board Members and GMs Wanting to Make a Difference to Customer Service at Their Club, By Mitch Stump

"An Accumulation of Questions and Observations of a Tax Guy" For Club Managers, who with all of their responsibilities for keeping the various departments functioning as a unit, may have lost focus on the importance of their key target member.  For Club Golf Professionals who may be the key to making the biggest immediate difference at a Club that has a golf course. For all Club employees that may have forgotten that their primary purpose of being employed at the Club is to serve the Member. "Wow, what a great job! You have a great eye for the details that can make clubs more profitable.  From a membership eye, what a new concept, take care of "the members" so they don’t leave."  Beth Meister, Club Concepts Consulting.
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Boost Your Pro Shop Sales with the Little Book of Big Golf Promotions

Talk about a big BANG for little bucks, this book has over 300 ideas for maximizing pro shop and course revenue for someone who knows how to do both. Ken Morton Jr and his father are constantly in the top ten as owners of best pro shop, in the world with annual revenues of over nine million dollars a year! His shop has been named public golf shop of the year by Golf WeekMagazine and has received the Golf Digest Top 100 Golf Shop Award an unprecedented 21 consecutive times!

When you read the strength and depth of his creative ideas it’s easy to see why you can quickly learn from his success.

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Generate 400 Outing Leads In Just Six Weeks With The Golf Outing, Telemarketing Manual

Want to know the best way to double, triple even quadruple your outing prospect database? Simply follow this step by step telemarketing manual and generate 400 plus leads in six to eight weeks using part-time help, college kids, bags boys or waiters. It’s that easy; first use the power of the internet to build your ideal prospect list them follow the simple scripts to generate leads.

Telemarketing firms charge $1500 and up for a single page script alone. Now you can build a huge outing database of qualified outing prospects in ....

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The Complete A-Z Manual on How to Sell More Banquets & Weddings at your Club

Are you getting a big enough share of the wedding cake at your club? Weddings offer some of the most lucrative business for clubs today yet many are missing the boat by not have a systematic marketing effort to capture their share.

This manual offers simple step-by-step marketing instructions on how to tap into this lucrative income stream. It provides advice on how to tackle the big issues like getting everyone at the club excited about marketing weddings. How to use your website, direct mail and member referrals to generate leads. But it also goes into the crucial details like how your people should ....

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The Complete A-Z Manual for Successful Marketing of Golf Outings & Events

This step by step manual is YOUR marketing blue print to DOMINATING the outing business in your area. This manual has been used by hundreds of clubs to boost their outing revenue quickly and effectively and is guaranteed to produce results for you.  

The manual covers defining goals, building a prospect list, the use of various media including websites, direct mail, print ads, telemarketing, referral programs and more.

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The Worlds Best, Golf Membership, Sales Letter, Collection Instantly Turbo Charge Your Membership Drive!

Triple Your Membership Sales for the cost a few stamps by putting the world’s best copywriters to work for your club.  Many clubs try to boost membership with direct mail and fail, but it’s not the medium that’s the problem it’s the quality and creativity of the sales letters. You simply have to have top talent to break through the clutter and get people to STOP and READ your offer.

Top copy writers charge $5,000 a page or more and every page in this collection is top ....

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Become a Golf Marketing Genius in the Comfort of You Own Car, with the Audio Edition of The Golf Marketing Bible

This complete and unabridged version of the best selling Golf Marketing Bible, comes on 11, information packed audio CD’s. The most comprehensive and exciting CD’s ever recorded on how to quickly and dramatically increase your club’s profits!
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The Golf Marketing Bible The All Time Bestseller, by Andrew Wood

The Golf Marketing Bible is the most comprehensive and exciting book ever written on how to quickly and dramatically increase your club’s profits!  Buy it for yourself, buy it for your staff, buy it for your board, but buy it NOW! Jam-packed with over 400 pages of cutting-edge, proven strategies to jump-start any private club, daily fee, resort or golf real estate business!

The Golf Marketing Bible will provide your club with astonishing results and a complete BULLETPROOF BLUEPRINT to Golf Marketing success and PROFITS!

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The Worlds Best, Golf Outing and Event, Sales Letter Collection

Triple Your Club’s Outing Income with this exciting manual, jam packed with over 200 pages of the best of the breed, direct mail sales letters. Each is a proven winner in making the phone ring off the hook with leads for tournaments, outings and golf events of all kinds. Re-book outings without picking up the phone, lure back events that jumped ship for just a few cents. Uncover hundreds of new outing leads in 60 days or less. These world class letters, written by some of the world top copywriters will easily allow you to dominate the outing market in your area.
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The Thunderbolt Marketing Manual, Turning Thousands Into Millions by Mail by Andrew Wood

That Guarantees an Instant and Massive Increase in the Number of Qualified Leads YOU GENERATE. This manual contains the most devastatingly effective method ever devised for generating sales of golf memberships, outings, real estate or resorts traffic.

If you have a genuine interest in producing astonishing results from your marketing budget, you will find the information and hundred of real world examples contained in this manual, to be the most potent and profitable information you have ever read!
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Best Management & Marketing Practices Manual, by J.J. Keegan

Over $100,000 and two years, visiting in excess of 1,000 golf courses is expended to photography and insights in the latest edition of the Golf Course Management & Marketing Best Practices Manual. Focusing on the unique and exemplary, over fifty golf courses received accolades for their excellent marketing and customer service standards. These insights and picture will provide your club with a great many creative ideas to differentiate yourself in the market place and provide additional value and service to your customers. Then manual includes examples from over 50 golf courses in eleven countries including.....

 
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